How can I take advantage of my loyalty benefits?Updated 2 days ago

Each Loyalty Level Unlocks Exclusive Benefits

Discover how to take advantage of your loyalty level benefits:

PARTNER OFFERS

Available in the "Offers" tab of your account. You must be logged in to access them.

CHILD BIRTHDAY CODE

Sent by email on your child’s birthday.
To receive it, make sure your child’s birthdate is added to your customer account before their birthday and that you’ve opted in to receive marketing emails. You can check this in the "Manage My Account" section and subscribe to our Nous’letter at the bottom of the site.

• Limited to one child birthday code per year per account, up to their 5th birthday.
• Valid for 3 months with a minimum purchase (depending on your loyalty level) on the Kids and Home collections.
• Cannot be combined with other codes or offers.

ADULT BIRTHDAY CODE

Sent by email on your birthday.
Ensure your birthdate is added to your account before your birthday and that you’ve opted in to receive marketing emails. You can check this in the "Manage My Account" section and subscribe to our Nous’letter at the bottom of the site.

• Limited to one adult birthday code per year per account.
• Valid for 3 months with a minimum purchase (depending on your loyalty level) on the Women, Men, and Accessories collections.
• Cannot be combined with other codes or offers.

FREE SHIPPING

Automatically applied at checkout based on your loyalty level.

• Covers a fixed amount of shipping fees (varies by loyalty level).
• Limited to one free shipping benefit every 24 hours.
• Cannot be combined with other codes or offers.

FREE RETURNS

You can download a prepaid return label after completing our online return form.

• Limited to one free return (one prepaid label) per order and per day.
• Available only for returns within the European Union.

EARLY ACCESS

You’ll receive an email when early access events are available for your loyalty level.
Simply log in to your account to access the "Early Access" tab.

BONUS LOYALTY POINTS

Earn 25% extra loyalty points on every purchase.
Your loyalty point balance updates automatically after each order.

For more details, check our Terms & Conditions.
Questions? We're here to help at [email protected] ❤️