Tajinebanane

Foire aux questions

Return Conditions

Return Procedure

Costs and return address

Refunds and discount codes

Gift card Refund

Refunds on expired cards

Repayment of a deferred or instalment payment

Need to return an order? 💛

I forgot my login information

I want to change the information on my account

Add a child to my account

Your account

Means of payment

Express Payment via Apple Pay

Deferred or installment payment via Alma

Payment methods

Confirmation of your order

Change or cancel an order

Pre-order/ Articles with a shipping date

Care Instructions

Incorrect or faulty item received

ORDERS

Fees & Delivery Times

Track my delivery

My free delivery is not working

Taxes and customs fees

Delivery Problem

DELIVERY

Ordering, shipping, delivery

How can I join the loyalty program?

What are the levels & how can I access them?

What are the benefits of each loyalty level?

How can I take advantage of my loyalty benefits?

What should I do if my discount code doesn't work?

When will my loyalty benefits expire?

How can I earn loyalty points?

Is there a delay before loyalty points are awarded?

How do I spend my loyalty points?

Where can I check my loyalty points balance?

When will my loyalty points expire?

LOYALTY PROGRAM

Who can refer a friend and how?

How do I validate a referral?

What do you get by referring or being referred?

REFERRAL PROGRAM

Our loyalty program

How to buy a second-hand item?

Can I still get free shipping?

Do I earn loyalty points?

How can I change the shipping address?

How do I cancel the purchase of a second-hand item?

How can I track my package?

Can I return an item if it doesn’t suit me?

What should I do if the product doesn’t match its description or if a problem occurs after purchase?

How to contact the seller

What happens if the seller doesn’t ship the package?

BUY A SECOND HAND PRODUCT

Second Hand

Terms and Conditions - Lait'Chaussettes Offer

Terms and Conditions - Scrunchies Offer

Offer valid from April 1st while stocks last. For every 2 pairs of adult socks purchased, 1 pair of adult socks is offered, or for every 2 pairs of children’s socks purchased, 1 pair of children’s socks is offered. Discount automatically applied at c

Offer valid from April 1st while stocks last. For every 2 pairs of adult socks purchased, 1 pair of adult socks is offered, or for every 2 pairs of children&#x2019;s socks purchased, 1 pair of children&#x2019;s socks is offered.Discount automatically applied at checkout. Valid on the website, app, and in-store. Offer cannot be combined with other ongoing codes or offers.

Buy 2 scrunchies, get the 3rd one free. Offer valid from November 6th until stocks run out. Discount applied automatically in the cart. Valid on the website, app, and in-store. Offer cannot be combined with other codes or ongoing promotions.

Buy 2 scrunchies, get the 3rd one free.Offer valid from November 6th until stocks run out. Discount applied automatically in the cart. Valid on the website, app, and in-store.Offer cannot be combined with other codes or ongoing promotions.

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