Second Hand
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How to buy a second-hand item?
You can order new and second-hand items at the same time — everything happens on our website* just like a "regular" order. You can use any of the payment methods available at checkout, including Tajinebanane gift cards and discount codes (if the term
Can I still get free shipping?
The free shipping benefits from our loyalty program do not apply to second-hand purchases. However, if you order new items along with second-hand items in the same order, you can still enjoy free shipping on the new items.
Do I earn loyalty points?
When you buy second-hand items, just like with any other item on our site, you’ll earn points in our loyalty program.
How can I change the shipping address?
The shipping address entered during checkout will not be used, as the package will be sent to the pickup point you selected. If you want to change the pickup point, please contact us at [email protected]. Please note: if the package has already
How do I cancel the purchase of a second-hand item?
If you no longer wish to purchase the item, please contact us at [email protected]
How can I track my package?
As soon as the seller drops off your package, you’ll receive an email with your tracking number so you can follow its progress. You’ll also receive an email from Mondial Relay when the package is available at your chosen pickup point.
Can I return an item if it doesn’t suit me?
It is not possible to return a second-hand item if it doesn’t suit you, unless it does not match the description in the listing.
What should I do if the product doesn’t match its description or if a problem occurs after purchase?
You have 3 calendar days after receiving your product to report any non-compliance by email to [email protected]. To help us process your request more efficiently, please include photos and a description of the issue in your email.