What should I do if my discount code doesn't work?Updated 9 hours ago

Using the Birthday Code

For an in-store purchase, simply provide the code received via email at checkout.

For an online purchase on our website, just copy the code received via email and paste it into your cart.

For the child's gift, don't forget to add the gift to your cart before applying the code.

My birthday code isn't working

Firstly, we suggest verifying that all the conditions for applying the code are met, as well as checking for any spelling errors (feel free to copy-paste the code received via email). Then, clear your browser cookies and open a new page.

If you still can't apply the code after this, we recommend proceeding with your order without the code and contacting us using the support bubble at the bottom of the site.

We'll review your request and issue a corresponding refund if warranted.