Pre-order/ Articles with a shipping dateUpdated 7 months ago

Pre-order - expected shipping date in the product description.

🛒 I ordered an item(s) that had a shipping date noted in the product description at the time of order.

For starters, thank you for your trust and patience. 🧡🧡 We will process and ship your order starting on the shipping date noted in the product description. The date specified is the date your order will leave our warehouse. In addition, there there are the standard deadlines of the carrier you have chosen.

⌛️ I have ordered an item on pre-order and other items that are in stock.

If one of the ordered items has an estimated shipping date in the product description, it means that your entire order can only be shipped from that date. If you would like to receive the other items in advance, please place a separate order.

❌  I would like to change or cancel my pre-order.

It is best to contact us via the support bubble so that we can help you with your decision. If the order has not been packed or shipped yet, we will do our best to change it according to your preferences. Of course, you can also cancel your order, provided that it has not been shipped yet.

 🛍️ I have placed two pre-orders and would like them to be shipped together.

Again, the best way to do this is to contact us via the support bubble. We will be very happy to ship the orders in one package once all products are in stock. If you have paid shipping costs for both orders, we will refund the shipping costs of your second order.