After you have confirmed your order, you will receive an e-mail with your order number and a summary of the items you have ordered.&#xA0; You can also view this summary in your customer account under &quot;Orders&quot;. If you have not received an email after the payment process or the order does not appear in your account, please contact us via the support bubble.&#xA0;<span style="font-size: 1em; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, NotoColorEmoji, &quot;Noto Color Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Android Emoji&quot;, EmojiSymbols; line-height: 1em; white-space: nowrap;">&#x2764;&#xFE0F;

Confirmation of your order

If you wish to change or cancel an order, please contact us via email. We ask for your understanding as we rarely have the possibility to change or cancel an order in time.&#x1F680; As soon as we receive your order, our logistics team prepares the order as quickly as possible (provided all items are in stock). It is therefore almost impossible to intercept a particular order before it is shipped.&#xA0;&#x1F645;&#x200D;&#x2640;&#xFE0F; You can refuse delivery of your package (or not pick it up) so that it is returned to us, and contact us via email or the support bubble. Otherwise, you can of course make a return using our returns portal.

Change or cancel an order

Some items may be available for pre-order. You will see a note &#x201C;Delivery from (DATE)&#x201D; on the product page for these items. This is an estimated shipping date. &#x1F6D2; When will my pre-order item be delivered? The date indicated on the product page is the date the item leaves our warehouse. Standard carrier delivery times will be added to this. &#x1F6CD;&#xFE0F; I ordered multiple items, including a pre-order item. If you order items that are available at different times, we will wait until all items are ready before shipping your package. &#x231B;&#xFE0F; I&#x2019;d like to receive the available items before my pre-order item arrives.If your order hasn&#x2019;t been completed yet, we recommend placing separate orders.If your order is already placed, please contact us via the support bubble. Additional shipping fees may apply for the second package. &#x274C; I want to modify or cancel my pre-order. You can cancel or modify your order at any time as long as it has not yet been prepared. Just send us a message via the support bubble at the bottom of the site with your order number. &#x26A0;&#xFE0F; If your order has already been prepared, it cannot be modified. &#x1F97A; What if the size doesn&#x2019;t fit? Our <a href="https://faq-tajinebanane.gorgias.help/en-US/return-conditions-367038">return policy</a> remains the same: you have 14 days from receipt of your order to return the item if it doesn&#x2019;t fit, as long as it is new. You can choose a size exchange (subject to stock), a refund, or store credit.

Pre-order/ Articles with a shipping date

Whether your item is 100% cotton, wool or viscose, we recommend that you treat it with the utmost care. Let&apos;s take cotton yarn as an example, which is a natural fiber that is extremely sensitive to heat, moisture, but also to temperature fluctuations. If the care instructions are not followed, material movement may occur as the cotton fibers contract.Our recommendations:Wash your Tajinebanane items inside out. This will protect flocking or other imprints.Allow garments to air dry, either hanging horizontally or on a clothes rack. Items are not tumble dryable.Tips that can make all the difference:.If you have a steam iron or steamer, you can steam the garment while it is still slightly damp, inside out and top to bottom, while stretching it slightly. The combination of heat and moisture will make your garment more pliable again.Soak the garment overnight in lukewarm water with a mild baby shampoo to relax the fibers - rinse it the next day and gently wring it out with a towel. Then stretch it in different directions before hanging it flat to dry.You can use these tricks on other brands of clothing with a clear conscience.StainsFor stains (milk, food, deodorant, etc.), we recommend using gall soap from an organic/ health food store and/or sodium bircarbonate, which can sometimes work wonders.WearDespite all the care taken in the manufacturing process and the quality of the materials, &quot;normal&quot; wear and tear may occur over time, as the items are often used more frequently and intensively than ordinary garments.You can find more useful information under Tips &amp; Tricks on our website.Have any questions? Contact us anytime via the support bubble. &#x2764;&#xFE0F;

Care Instructions

After receiving your order, we ask that you check all items received and report any discrepancies to us as soon as possible via the Support Bubble, by attaching photos of the item and its label. &#xA0;If the item that has an anomaly has already been worn or washed, or was purchased several months ago, we cannot guarantee an exchange or refund.&#xA0; However, we are at your disposal to find a solution together!

Incorrect or faulty item received

Tajinebanane

ORDERS

Ordering, shipping, delivery

Return Conditions

Return Procedure

Costs and return address

Refunds and discount codes

Gift card Refund

Refunds on expired cards

Repayment of a deferred or instalment payment

Need to return an order? 💛

I forgot my login information

I want to change the information on my account

Add a child to my account

Your account

Means of payment

Express Payment via Apple Pay

Deferred or installment payment via Alma

Payment methods

Fees & Delivery Times

Track my delivery

My free delivery is not working

Taxes and customs fees

Delivery Problem

DELIVERY

How can I join the loyalty program?

What are the levels & how can I access them?

What are the benefits of each loyalty level?

How can I take advantage of my loyalty benefits?

What should I do if my discount code doesn't work?

When will my loyalty benefits expire?

How can I earn loyalty points?

Is there a delay before loyalty points are awarded?

How do I spend my loyalty points?

Where can I check my loyalty points balance?

When will my loyalty points expire?

LOYALTY PROGRAM

Who can refer a friend and how?

How do I validate a referral?

What do you get by referring or being referred?

REFERRAL PROGRAM

Our loyalty program

How to buy a second-hand item?

Can I still get free shipping?

Do I earn loyalty points?

How can I change the shipping address?

How do I cancel the purchase of a second-hand item?

How can I track my package?

Can I return an item if it doesn’t suit me?

What should I do if the product doesn’t match its description or if a problem occurs after purchase?