Tajinebanane

Birthday codes will be applied to other unreturned items if the order still meets the conditions.&#xA0;If the order is returned in full, we will send you a new code.&#xA0;Non-nominative codes will not be refunded.

Birthday codes will be applied to other unreturned items if the order still meets the conditions. If the order is returned in full, we will send you a new code. Non-nominative codes will not be refunded.

Refunds and discount codes

Need to return an order? 💛

Return Conditions

Return Procedure

Costs and return address

Gift card Refund

Refunds on expired cards

Repayment of a deferred or instalment payment

I forgot my login information

I want to change the information on my account

Add a child to my account

Your account

Means of payment

Express Payment via Apple Pay

Deferred or installment payment via Alma

Payment methods

Confirmation of your order

Change or cancel an order

Pre-order/ Articles with a shipping date

Care Instructions

Incorrect or faulty item received

ORDERS

Fees & Delivery Times

Track my delivery

My free delivery is not working

Taxes and customs fees

Delivery Problem

DELIVERY

Ordering, shipping, delivery

How can I join the loyalty program?

What are the levels & how can I access them?

What are the benefits of each loyalty level?

How can I take advantage of my loyalty benefits?

What should I do if my discount code doesn't work?

When will my loyalty benefits expire?

How can I earn loyalty points?

Is there a delay before loyalty points are awarded?

How do I spend my loyalty points?

Where can I check my loyalty points balance?

When will my loyalty points expire?

LOYALTY PROGRAM

Who can refer a friend and how?

How do I validate a referral?

What do you get by referring or being referred?

REFERRAL PROGRAM

Our loyalty program

How to buy a second-hand item?

Can I still get free shipping?

Do I earn loyalty points?

How can I change the shipping address?

How do I cancel the purchase of a second-hand item?

How can I track my package?

Can I return an item if it doesn’t suit me?

What should I do if the product doesn’t match its description or if a problem occurs after purchase?

Refunds and discount codesUpdated 13 days ago