Return ProcedureUpdated 11 days ago

🌍 DOM-TOM and outside EU:

We invite you to contact us through the support bubble

🇪🇺 Metropolitan France and EU:

Once you've checked that your item meets our return conditions, simply complete our online returns form. You can also find it in your customer area, under "My orders", then "Make a return".

If you wish to return several items and make different choices (refund for one item - exchange for another, for example), you will need to make several return requests.

- Size exchange: We will send you the requested item ( provided it is in stock).

- 10% credit note: We will send you a credit note by e-mail for the value of the item purchased + 10%.

- Refund: We will refund you on the payment method(s) used. Find out more about refunds.

Step 2: 📦 Send us your parcel

Follow all the steps to return your package to us. 

Step 3: ⛱️ Processing your return

Once you've sent us your package, we'll take care of everything! We process your returns within a maximum of 14 days of receiving your package.

You'll receive an e-mail with your refund, credit note or invoice.
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Some returns require the intervention of our after-sales service.

In the following cases, please contact us by e-mail at [email protected], indicating the items to be returned:

- You have received the wrong item or it has arrived damaged.

- You live outside the EU or in French overseas departments and territories