<span id="isPasted" style="font-size: 16px; caret-color: rgb(55, 65, 81); color: rgb(55, 65, 81); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; white-space: pre-wrap;">You have 14 days to return an item if it does not suit you, from the date of receipt of the products ordered. If your loyalty level does not allow you to benefit from a prepaid label, you are responsible for the return shipping costs. Find out more about the benefits on our&#xA0;<a href="https://tajinebanane.fr/en/account">Loyalty Program page</a>. <span style="font-size: 16px; caret-color: rgb(55, 65, 81); color: rgb(55, 65, 81); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; white-space: pre-wrap;">Before making any returns, please ensure that you meet the following conditions:The item is in its original condition with attached tags. It has not been washed or worn (except for fitting).We reserve the right to refuse any return that does not comply with these conditions.If your item has been washed, stained (makeup, deodorant, sweat stains, etc.), or has a strong odor (perfume, cooking, etc.), it will be returned to you.&#x1F338;&#xA0;Elvie itemsAs this item is an intimate product, we are unable to accept returns unless the product is still packaged in its blister pack and the return is made within 14 days.&#x1F381;&#xA0;Items included in your cartIn case of a refund request, the offered items* must also be returned if your order no longer meets the conditions of the offer to receive your refund.*Offered items include all items added to your cart automatically when placing your order. This does not include free goodies sent with every order. Personalized Items&#x26A0;&#xFE0F; These return conditions do not apply to personalized items. &#x26A0;&#xFE0F;&#xA0;Any item that was customized at the time of ordering cannot be returned. Special Case of Out&apos;lait/Braderie/ArchivesOut&apos;lait/Braderie/Archives items will neither be exchanged nor refunded; you will only receive a credit. This is why we kindly ask you to select &quot;Receive a credit&quot; when requesting your return. &#x26A0;&#xFE0F; Second-hand items cannot be returned &#x26A0;&#xFE0F;&#xA0;

Return Conditions

<h3 id="isPasted" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); text-align: center;">&#x1F30D; DOM-TOM and outside EU:</h3>We invite you to contact us through the support bubble<h3 style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); text-align: center;" id="metropolitan-france-and-eu">&#x1F1EA;&#x1F1FA;&#xA0;Metropolitan France and EU:</h3>Once you&apos;ve checked that your item meets our return conditions, simply complete our online returns form. You can also find it in your customer area, under &quot;My orders&quot;, then &quot;Make a return&quot;.If you wish to return several items and make different choices (refund for one item - exchange for another, for example), you will need to make several return requests.- Size exchange: We will send you the requested item ( provided it is in stock).- 10% credit note:&#xA0;We will send you a credit note by e-mail for the value of the item purchased +&#xA0;10%.- Refund: We will refund you on the payment method(s) used. Find out more about refunds. Step 2: &#x1F4E6; Send us your parcelFollow all the steps to return your package to us.&#xA0; Step 3: &#x26F1;&#xFE0F; Processing your returnOnce you&apos;ve sent us your package, we&apos;ll take care of everything! We process your returns within a maximum of 14 days of receiving your package.You&apos;ll receive an e-mail with your refund, credit note or invoice. _________________________________________________________________________Some returns require the intervention of our after-sales service. In the following cases, please contact us by e-mail at <a data-fr-linked="true" href="mailto:bonjour@tajinebanane.fr">bonjour@tajinebanane.fr</a>, indicating the items to be returned:- You have received the wrong item or it has arrived damaged.- You live outside the EU or in French overseas departments and territories

Return Procedure

📦 Prepare your package. Once you've validated your choices, simply slip your delivery note inside the package. No longer have it? Write your name and order number on a blank piece of paper. Free items in your cart: In the event of a refund request,

&#x1F4E6; Prepare your packageOnce you&apos;ve validated your choices, simply slip your delivery note inside the package. No longer have it? Write your name and order number on a blank piece of paper.Free items in your cart:&#xA0;In the event of a refund request, free items - added to your cart automatically - must also be returned if your order no longer complies with the offer conditions. &#x1F4EE; Send your packageIf your&#xA0;loyalty level* does not allow you to benefit from a prepaid label, the return costs remain at your charge. Here is the address of our warehouse to be indicated on the parcel:TAJINEBANANE C/O KAIROS LOGISTIQUE19 Rue de la Ferme Saint-Ladre95470 Saint-Witz, France*Lait-xpertes and Lait-Gendary, download your prepaid return label or find it in your customer account, &quot;My returns&quot; tab.

RETURN

Return Conditions

Return Procedure

Costs and return address